Own the guest experience from arrival to departure: welcome VIPs, listen to feedback and turn problems into compliments. About the employer A 62-suite heritage boutique hotel in the heart of Beyoğlu, known for its Art Nouveau lobby and rooftop restaurant. Open all year with a strong European and Gulf guest mix. What you will do - Greet VIP and repeat guests and personalise their stay - Handle guest feedback and service recovery - Run the welcome programme and daily guest activities briefing - Train front-line staff in guest handling - Report guest satisfaction trends to management weekly
Requirements
- Two or more years in guest relations or front office - Fluent English plus German or Russian - Calm and diplomatic under pressure - Confident with PMS and review platforms - Flexible shifts, including weekends
Benefits
- Competitive monthly salary, paid on time - Meals during shifts - Staff shuttle service - Private health insurance after probation - Career development within the hotel group